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Welcome to our Customer Support Centre
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Insurance options Is insurance included in the daily rate? Do I have to pay a security bond? What are the excess reduction or CDW options? Is insurance different for under 21 year old drivers? Depot & pick up info What are the depot hours for my hire? Can I pick up after hours? What if I return the vehicle early? What if I return the vehicle late? What's included? Are unlimited kms included? Is 24 hour assistance included? Are taxes included? Driver Requirements Is my driver's licence valid? Are there additional driver fees? What are the age restrictions for hiring? Payment information How much is the deposit? How to do I pay for my rental? Can I prepay the whole hire now? What is a bond or security deposit? Do one way hire fees apply? Extras What extras are available? Travelling with Children Hiring baby equipment Vehicle specifications What is average age of vehicles? Trouble shooting Having problems booking? Can't open confirmation of booking? No vehicles available for travel dates? Can you send me brochures? Why are rates different to those advertised? Discounts and Coupons Coupon or discount code not working? Contact us Further Information
When your booking is confirmed we email your confirmation to you. Sometimes the security setting on your email can break the confirmation link when it arrives in your inbox. It is easy to fix this. Please copy and paste the link into your internet browser address bar and push Enter on your keyboard to refresh the page.
If you're still unsuccessful, please email us and we can send you another copy in a different format.
